Prodigy Performance Refund/Exchange Information
How to have a hassle-free refund/exchange
- Please complete the returns form below within 30 days of purchase. (If you would prefer not to enter your credit card details then please tick one of the credit card boxes on the form. Please note that if you have requested a credit card call that we work on Australian Central Daylight Time, so if you are in a significantly different time zone then the call may be quite late/early your time)
- Indicate whether an exchange or refund is required for each item returned.
- Please package the item/s in the same way they arrived to you. Include a copy of the returns form with the parcel. Please do not mark shoeboxes with tape or stamps. An easy way to return is to turn the courier bag the items arrived in, inside out and reuse this to return items.
- We recommend that you send your return via a registered post delivery service, as we cannot accept responsibility for any items lost in transit.
- Please mark the outside of the box and the customs form (only needed if sending from outside Australia) ‘Goods being returned to manufacturer ’ to avoid any delays and charges with customs. We cannot be responsible for any charges occurring from this being omitted.
- We aim to process all returns within 3 working days of receipt. If you are in a hurry for the replacement item then we recommend that you order the needed item from the website straightaway and return the unwanted item for a refund rather than waiting for an exchange.
- If you believe an item to be faulty then we strongly recommend that you contact us before returning the item to us. This way we can determine the fault.
- Please note that you will be charged outbound postage for exchanges unless the original item was faulty or despatched incorrectly. On these rare occasions any replacement item(s) would be sent free of charge and you would be refunded for the cost of returning the item.
Please send your return to this address
South Australia, 5171
Or email: firstname.lastname@example.orgRefund form (156 downloads)